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Yeah, when I lower the number of rings it works better. Currently I have the AA to answer at 4 rings, and the 2100 extension to forward on no answer after 6 rings. So the current (working) flow is: 4 rings > AA greeting > "One moment please" > 6 rings > General Delivery Voicemail (Wish I could...

I did a couple tests and something is just not working right. They want the rings relatively high during the day in case the receptionist stepped away she'll have time to come back and answer. We have a few POTS lines and an 800 number, all of which ring on the switchboard. Most calls come in...

Thanks curlycord, I now got it to forward to the general delivery voicemail after 4 rings! Is there a way to actually forward it to the auto attendant first, instead of voicemail? If so how do I find that extension? Reason being that our ACD extension for customer service (2200) doesn't work...

Thanks for the tips... Call forward no answer on the reception set IS currently not set. What should it be set to? I tried to put it to the GENERAL_DELIVERY mailbox, which is mailbox 1000, but it doesn't accept "1" as the first digit. It only seems to take 2, 8 or 9 as the first digit. I also...

I've inherited a terribly-documented phone system and I'm trying to figure out our Auto Attendant so that it works correctly. Not sure if I'm getting all of this lingo right but it sounds like we're on a Nortel MICS 5.0 system running Voice Mail 4.0. We've also got Prelude and Cinphony ACD...

Anybody know where I can find the NRU11 download? Does that also include Nortel Voice Mail Manager? I keep coming across a link for it but it seems to be down. I'm hoping it will all run on Windows 7...