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Anyone familiar with Xeta? We have no documentation and need to flush the data reports since they are apparently maxed out. Thanks

CCM 6.0 Made a change to a agent key without deacquiring first, clan was down. IT fixed clan by rebooting ccm server, now the agents do not show up when trying to list them. Agents do not acquire or deacquire, grayed out. Real time displays do not populate at all. All agents show deacquired in...

We have a NI2 tie line between avaya ipo and nortel 61c. When the avaya calls over to the nortel, example, avaya dials 81430, the dch messaging shows 81430 being dialed but then it actually is calling 140 on the nortel. This is happening on multiple different extensions, some calls go through...

problem fixed..MPO Data needs to always be dis dis, we had dis atn, so call transfers that failed through the vm channels default to the operator, Now calls will simply disconnect as they should

found the problem..drum roll please...it was the speed call list 0 that had the ac1 code plus 1 programmed on the 1. So every call that came in with the 1 got the default pretranslation treatment. Perfect example of why we do not build anything on speed call list 0

So the 3.1 does not seem to be the issue. I do see that incoming calls that fail are basically making 3 calls at once. We are using loop 44, so channels 44-1, 44-2,and then 44-1 are being used for the single call in to a 1xxx extension. I guess this is why we are getting the dch error cause 42...

Found that the calls that fail are coming in as 3.1 khz audio {BCAP 85} and the calls that are good come in as speech {BCAP 81}. So it's getting kicked back to Verizon. We'll see

Thanks for the files again. Unfortunately for me I've been trying to get the dnb file from the remote pc to my pc all day, and finally got it over to find that the excel file is locked and I cant enable editing to upload the dnb. My laptop is always a piece of shit so I am sure thats the...

Thanks again. I tried the file but dont see the .exe file only see .txt Ill check again. Do you think this could be corrupt data? The software has not changed in many years. I am thinking of doing a sysload.

Verizon tested and was able to get a call into their Tberd so the problem looks like its on the PBX side for sure. I just outed all the PRI data and rebuilt it, but still same problem. Where is there a 1 conflicting on this pbx? I checked FCR in 49 and it has a bunch of deny's that all start...

I tested all this with a new IDC table. Thanks for the script offer but yeah these numbers are all over the place. Still waiting for telco to come to site and get a test call into their Tberd.

Thanks for that. You might be onto something with the digits. I did bring it up to Verizon already, but they came back said they are sending 4 digits. I did however put in 10 digits in the IDC table and the call went through to a 1xxx range. They still deny the issue is on there side. I am not...

IDC table is very large. I printed out a short version of it, not sure if you want the entire thing or if this is enough to check. TYPE RDB CUST 00 ROUT 13 DES LOOP 13 TKTP DID M911_ANI NO M911_TONE NO NPID_TBL_NUM 0 SAT NO RCLS EXT VTRK NO NODE DTRK YES BRIP NO DGTP PRI ISDN YES MODE...

Thanks for the reply. ACD to any other extension does not work, fast busy with dch error cause 42. Direct DID to analog same, fast busy. IDC table to any other extension except for 1xxx, works. IDC table to 1xxx fails, fast busy cause 42. Verizon says its my side of course. Waiting to see if...

We have 2 PRI's, both do not accept incoming calls to any extensions on the pbx that start with 1xxx. Telco is sending me 4 digits. All other DID ranges work with no problem. We also have a IDC table, and any calls that come into that and go over to a 1xxx extension also fails. So IDGT 4708 to...

Thanks, these are apread out on two cards. I will reseat them for now though and see.

Hi, we have a hotel with a Option 81c with Duvoice voicemail. The duvoice just connects to the pbx via digital ports and then crossed into the duvoice server. Anyway, we are getting multiple calls a day, sometimes all 3 consoles at once, of dead air and the calls are coming from the voicemail...

I have a Nortel with 5 H.323 trunks. If we connect the Nortel cs100 and another system like cisco or asterisk together with the 5 H.323 tie trunks, how many calls can go across the tie line simultaneously? Are we maxed out at 5 calls?

Yes without the net and user set up the right way the dch never comes up. We switched this setting around between the 2 systems but it did not make a difference. Thanks again. Would tenant software be blocking this in anyway?

Yes we traced the calls and have the dch messaging turned on. I see the calls hit our channels, dials the cdp digits and then it fails. I tried the acod and made sure the tgar is not an issue, but same thing, fails with fast busy. I also tried using the maintenance set and no good. Thanks for...