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Complete success. The Voicemail type is now showing as Pro and all services are resumed! Thanks very much for your helpeveryone, particularly amriddle01!

I Ran a Netstat and all ports 50790 to 50800 where in use by UDP (0.0.0.0:50790 etc) but not by TCP/IP. so I have Reserved the ports using amriddle01's instructions. I am just about to reboot the server so my fingers are crossed.

Unfortunately as they are quite a small company they don't have many resources so they don't have a spare pc I can use. We inherited this system from a previous support company and I have noticed a fair few "best Practices" have not been followed. I will give the DNS Port Reservation a try...

Many thanks for your Responce. I have just checked the server and the Firewall is switched off and i believe it always has been switched off. The server has McAfee Virus scan enterprise 8.5 installed but the on access scanning is turned off and it does not provide a firewall. Regards,

Hi, I am a support Analyst for an IT support company. I have been looking into an issue with one of our clients who use an Avaya IP Office IP500 system. This was noticed at the tail end of last week when they tried to change their night service message which is played by the voicemail client...