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Hi Guys, Our inbound call centres are complaining of phones automatically going not ready while agents are idle and waiting for calls to present. I have logged a call with our vendor advised that we make the following change: "Step one will be to increase the buffer size of the aml/Elan links...

Ok tested now and didn't work. In NN43001-551 I found some info that explains my dilemma: "ACD Agent while IDN on-hold Allowed (ACAA) ACD calls are presented to agents active on IDN calls, regardless if ACAA is configured as YES or NO." Feature packaging This feature is only available if...

Thanks for the prompt response, I just checked and we don't have package 411. The strange thing is that a few months ago, one of our other departments was complaining they received ACD calls while on DN calls, I know I changed an ACD setting but I cannot remember how. Now that I want to do the...

LD 23 REQ new TYPE acd etc.. If you have an existing ACD, you can print it and use it as a reference for your new ACD, otherwise just wing and monitor agents experience. to be honest, not sure what you are asking in your example but if I understand correctly you will need to create a CDN...

Hi There, I have a CS1000 RLS 7.5. How do I enable "allow ACD calls to be presented to an agent when busy with IDN call"? I found the ABR feature in the rls 7.0 documentation but when I chg the ACD in LD23, I don't see the ABR option anywhere. This is what the documentation says: "ABR ACD...

Hi There, Our Sales dept is constantly moving around to "increase production", and so our AD/server team has setup hot seating so that any agent can just login and work at any PC. Unfortunatley we cannot get this to work with our Avaya 2050pc softphones (currently running v4.1) So each time an...

Hi There Has anyone here used Roaming Profiles with Nortel 2050pc softphone? My problem is not so much the Roaming profile but with the softphone. We need the PC to retain all the phone settings but it seems that the softphone is profile specific. If anyone has had luck with this, please help...