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OK, incoming calls use the PRI starting at channel 1. I was able to make the no audio issue happen once, on channel 2, but the next couple of calls to channel 2 worked fine. I put channel 1 in Maintenance Busy and tried to call channel 3 and the call repeatedly failed. Channels 7-16 have been...

I appreciate the suggestions! I have specifically asked if this happens to other users or groups, and they say no. Another note, if the main operator transfers a call to this group, the call is always good. This ONLY happens when someone calls the DID. The issue followed the group when they...

Thanks for that tip! I forgot to say that direct media path was checked, and I unchecked it just before posting. The site is monitoring. I don't believe that will resolve the issue completely but it might help and that's good.

I have an IPO R11 with digital handsets and a PRI. Two numbers are programmed in the ICR to go to the Parts dept (3-4 phones). This group only, and those numbers only, occasionally had one-way audio, maybe 4-6 times a day. Sometimes the caller couldn't hear the employee, and sometimes the...

That worked! Thanks Travis!

Travis, yes, the max call is 3600 seconds. Yes, an hour is a long call to record!! Way too big to email. The recording is in their mailboxes. Typically I can go to the C drive of the server, to Program Files/Avaya/IP Office/Voicemail Pro/VM/Accounts and download recent messages. But this hour...

They use SMTP but the message is 64MB; I'm sure that exceeds the size limit for the ISP. I am looking at the user account folder on the server, and the message is not there, even though in VM Pro I can see it is still saved. How can I get it off the server if it's too big to email? Why isn't...

I have a customer with IPO R10 Preferred and VM Pro. They use VM Pro to manually record calls, which are then sent to the user's mailbox. They also use voicemail to email. This feature is used often by many users. It's not a huge system, but my point is the feature is working and has been for...

Is there any way to make VM Pro save messages as MP3 instead of WAV?

That was it! Thank you.

A 9608 phone on an IPO R11 keeps freezing. Usually the user unplugs in and plugs it back in, and it comes up again. Yesterday it came up to a login screen and she keeps getting "login error." - I reset the login code under Telephony/Supervisor settings, several times. - I deleted and...

Forgot to also mention that I was unable to recreate the issue, so I didn't see anything on Monitor.

I have an IPO R10 or so with a PRI. One toll-free phone number that rings to a group of 3 is having intermittent no audio calls. They are always incoming, and if the caller calls in again, the 2nd time goes through normally. No other phone numbers or phones have this trouble. The 877 number...

Like I said, it was something stupid. The site was using a flat satin cord on the power supply. Replaced it with a cat6 patch cord and the side car is working. First tech onsite missed it, second tech fixed it in 5 minutes. Thanks everyone for the suggestions.

The tech has moved and replaced everything so often his head hurts. We can take the dead side car and move it somewhere else, and it works. We can take a working side car and move it to the dead location, and it's dead. We took a complete set - phone, sidecar, cables - from a working location to...

We're still stuck here. We have replaced every part, including patch cords. We have taken working units and moved and swapped. We have plugged directly into multiple ports on the IPO. We have removed inactive user accounts, because they are nearing the max for button modules on a system. Power...

All users on an IPO R10 have 1416 phones with a button module attached. One user's module stopped working. It seems to not be getting power - doesn't light up. We replaced the side car and power supply. Replaced the phone. Moved the extension to another port. Moved a working phone/side car to...

That is how each user is set, and they cannot answer the phone. I had the customer toggle the Ringing Line Preference off/on, and it still doesn't work.

I recently did a format/recreate on an SD card. It solved their issue, but created a new one that has me stumped. They say prior to the rebuid, phones that were not programmed to ring could answer calls anyway. They have line appearances on their phones. Customer states: "the caller ID...

Thank you both for your suggestions. I enabled the loop back testing on the circuit and was able to get the provider to look at it while the circuit was down. They sent out a tech who cleaned copper pairs, replaced the jumper at the xbox, changed heat coils and replaced the niu. Fingers crossed...