Thanks guys, what I eventually did was use the outside long number to access the voice mail system (so when you are outside the business you can dial in, enter your extension and get your voice mail) and then having the customer services team change their voice message that way.
If we dialed...
Hi,
We have a "customer services" number set up with no physical phone attached with out of hours voice mail message, which needs to be changed. How can we change the message on an extension from another extension?
Any advice greatly appreciated.
Thank you,
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