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I had accidentally set one of the phones to appear and ring instead of just ring. Fixed it and no more issues. (Also I did show them the transfer softkey but it was still nice to fix the issue so no other buttons are taken up). Pretty sure I have this all taken care of now, thanks for the help.

One of the front office people just came to me right after I posted this and said there seems to be an issue with some buttons now. The lines in use show up on the screen (Using an M7310) and if the line light is next to say the transfer button then pushing that when on the phone doesn't...

Sorry for the long wait for a response. We went with the second option and it appears to be going well (there was a small concern about it making it too noisy but I don't think that will be much of an issue). Thanks for the help.

Its the phone that external calls come in on. When the phone rings any of the 4 people in the front office answer it. When he is on the phone though its hard for the other 3 (specifically the 1 farthest away) to hear it. He is on the phone a fair bit because it is also his internal line. I...

Probably a simple solution to this. I need to make a phone ring louder when it is in use. I know how to increase the volume of a ring when the phone isn't in use, but if I try to use the volume buttons when the phone is in use it just changes the volume of the current call, not the incoming...

I'm trying to figure something out, I think its probably a pretty simple solution. We have a pretty basic phone setup: all external calls come to a reception phone (ext 221), and if not answered they go to a general mailbox. Recently we moved some people around and my boss wants the person at...

So since I have MICS 4.1 I can't do that (I think that's the software your talking about). As for the double ring vs single, I'm never up front to hear the phone ring when people call but I'll talk to the people up there and see if that is something they have/can notice and if it will be...

My boss wants to know if we can do something that I'm pretty sure we can't, but I don't know enough to say for sure. He's wondering if we can make the phone that is the reception phone (takes all the incoming calls) use one ring type for incoming calls, and a second ring type for internal calls...

Sorry for long wait, figured I'd make sure I had results before I posted anything. A system restart appears to have fixed this issue, and now I feel rather silly. Just cause I'm only now learning the phone system doesn't mean I should forget about how I fix every third problem with computers...

Over the last few weeks then receptionist here has had some odd issues with her phone. First, sometimes when transferring an external call to someones voicemail it tells her they were sent, but they just get put on hold until they hang up and call back. This appears to happen with multiple...

That was the problem, once I changed the lines to supervised the call forwarding worked. Thanks for the help.

Ok I found it, changing the settings and will test soon. Just for general knowledge is there any disadvantage to having lines set to Supervised?

I'm not sure where to set a line as supervised, not something I remember seeing before.

Sorry for delay in response, I'm in school and only working here when have time and it was a busy week. All the sets do have two intercom buttons. Software version is NdG00. Yes, receptionist presses transfer xxx and its denied when the extension she is transferring to has their phone set to...

So I've finally gotten a problem that I can't find an already set answer to in the forums and I have to post. I'm trying to set up external call forwarding on our Norstar system and I've hit a snag. I've set up the route and the destination code, enabled re-direct, basically done everything...