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Tried to Live Monitor the agent, FAIL. Looks like there's a mapping issue related to the ICU (acc'ding to NICE)

Have you or anyone heard of the 72+ month threshold for segments being breached? What are people in the world doing to combat this? (besides the obvious - upgrading).

Should - will! I've used this in another site with 100's of agents being supported remotely using AVAYA soft app's in an ICU-only environment. Now that may be the culprit, will ICU's pick up calls for staff that are not mapped to Extension Side Loggers, in a split environment. When using AES...

The softphones aren't registered to NICE system, they're registered with the AVAYA CM. These stations have no audio forwarded to the voice loggers, nor are they mapped to them, since they are remote staff and should only be recorded by the ICU.

I've been tasked with confirming this information for a company that's currently still on a NICE PII SP5, and are worried about this happening (there are other risks obviously related to support, etc...)

We were curious if there have been any examples of companies that may have experienced this limitation with NICE PII, and if so what happened? What setting in the NICE system triggers the go-live countdown of 72 months? i.e. where can I go view this in NICE PII to determine when my 72 months...

Has anyone run into this type of issue before? Any suggestions on what might be causing this issue? We're using AVAYA CM 4.0, IP Softphone 6.0 Telecommuter and Road Warrior modes with the same result, and there is no audible voice recorded, just a single long sound through the entire length of...

We're using AVAYA CM 4.0, IP Softphone 6.0 Telecommuter and Road Warrior modes with the same result, there is no audible voice recorded but instead there's just a single long sound through the entire length of the call. NICE = Perform 2 SP5, ICU Trunk-Side Logger. All calls by internal staff...