Do you happen to have the url by any chance? I'm having a hard time locating "element manager." I tried going straight to Avaya website and searched for it with not much luck.
Thank you.
It worked great. Thank you so much.
Also, does anybody know where I could get a copy of Nortel RCC software where I can generate reports, and see realtime stats, etc?
Hi.
I'm trying to set up Estimated Wait Time feature on our Callpilot 150 for our call center. I have greetings made up, and EWT rules all set up. When I go to Skillset List to edit Day Routing Table, everything under there is set to read only. According to the manual, I should be able to...
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