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  1. TotallyTubular

    Help With Call Routing on Merlin 820/Classic Mail

    Thanks- I thought it was something to do in the Classic voicemail programming- and not at the individual voice terminal. I'll give it a shot. Thanks!!!!!!
  2. TotallyTubular

    Help With Call Routing on Merlin 820/Classic Mail

    Hello- I have my phone system set up so a caller can press 1 for 'floor 1', 2 for 'floor 2', etc- 1 rings ext. 11, 2 rings ext.13. Recently, I've had my classic mail hardware replaced, and had to re-do the call routing. Previously, if one pressed 1, it would ext. 11, if occupied, it would ring...

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