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this is true, but they are paranoid that for some bizarre reason there are people inside the organisation that are just waiting to have voice mail boxes! thus the desire to configure the front end via an API... (I know this is going to cause me much pain!)

Hi All! I am wanting to enable the UM Webview for the staff here. It works fine and people can access it however there are security requirements which the interface just doesn't meet as it just asks for mailbox and passcode. Does anyone know if there is a way to make it more secure or of there...

in case this is of use to anyone in the future set this up to be answered by and ACD q that interflowed to the speedcall for the help desk.

MCD 4 with embedded VM I have a a few sites all running the above. On one I have set-up a a group of people's mailboxes as menu nodes with an option to press X to get to the help desk. set-up a transfer only mailbox as say 1234 with the extension number being the help desk and assigned it to...

Thank you!!! I was clearly missing the simple things!

I mean I have setup ACD in the past :-) I'll try this and get back!

I've never tried to setup an external hot desk user before but have setup ACD / standard hot desk user not a problem at all!! and this has me going nuts! can someone point me towards what I need to do to get this to work!!! I get as far as "If EHDU calls come in on a dial-in trunk, configure...

No but they used to be - I deleted the hunt group I just checked the old hunt group VM and there were messages - i've removed them & deleted the VM box - hopefully this will be it....odd though as the hunt group was deleted including all members...

Hopefully a quick fix and something I've totally overlooked. running MCD 4.0 SP2 Have embedded VM and NuPoint User was on embedded and has and issue with being left call me back from VM. deleted him embedded VM and set him up on the nupoint which works as should. every couple days or so (no...

predictive is on the 33 too.... lou your original post answered it - it has to ring a physical device...

There is it's in the path option.

in that case it'd go to whatever I set as the second overflow option I imagine... They also want very basic reporting to be done, the customer service manager reporter the cheapest option?

I was worried that was the case and suspected as much...doh! Thanks! James

HI, my first post! so be gentle! In an ACD path - whilst all agents are busy - I get the group presence alert on an agents phone further along the path. However I cannot pickup the call until it is actually ringing on a physical device. is there a way to pick up this call without it ringing...