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  1. erezmo

    CCR agent transfer to another - call as non-q

    Yes. When the first agent answer he get 1 in the ccr report on the answer call and busy in the realtime But if he will transfer the call to another agent the report will show 1 in the presentend cAll and 0 in the answer call and realtime will show alt-nonq I need that even if call been...
  2. erezmo

    CCR agent transfer to another - call as non-q

    hi, when an agent that answer the first call transfer to another agent (in the same q) the call log as non-q can I change it to Busy call thanks in advance
  3. erezmo

    CCR huntgroup overflow to voicemail

    Hi, ipo500v2 ver 8.1 + vmpro customer have CCR agent he want when no agent login that the customer will get night message (on voicemail) to leave a message I can get to overflow to go to another hunt to ring but no voicemail answer on the overflow group please assist thanks in advance
  4. erezmo

    Phone 1416 lock ringing volume to 7

    Hi, i have custoer with 1416 phone on CCR system the problem is that the agent lower the ringing volume he wolud like to lock the ringing volume on 7 without the pasibility to change thanks ain advance erez
  5. erezmo

    ipoffice second dss on 1616 phone not working after upgrade

    HI, just did, the same problem also if i press button on first DSS second DSS start working for a few second and stop working again
  6. erezmo

    ipoffice second dss on 1616 phone not working after upgrade

    Hi, i have customer with 3 1616 phone with 2 dss i upgrade the system to 5.0.23 now the second DSS not working correctly BLF lamp - show incorrect status when press the button not working most of the time need your assitance thanks in advance

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