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Thanks for the help! 3 Call Appearances is what they need no mater how many feature keys they want.

Thank you Sizbut. What if you have a user key for the extension you wish to transfer to programmed on your phone. Can you press the Transfer soft key followed by the user key to transfer the call? or does that still require a free Call Appearance key?

If a user on an IP Office with only 2 call appearance keys has one call on hold or park and an active call, can they transfer the active call? I don't have a system here to test with but I have a client who wants a lot of other keys on their phone.

I checked software update history and found that the last update was SU 270 with SU.Desktop 265. I do not see System 259 having been done. Don't the newer updates contain all the patches from the old updates? Would it help the problem to install SU259 even though there are newer updates on this...

I ran cptrace on the computer that AzBrewski described, tried opening a message, and this is what I got. Can anyone tell me the cause of the problem and where to go for a solution, from this information? 10:27:59:890 - CallPilot 05.00.41.154, Copyright 2011 Avaya Inc. All Rights Reserved...

Thanks! I am running Xp so I'll give it a try

Does anyone have a link for a place that I can get a copy of CoSession Software? I have tried several links I found in this forum and they have all come up empty.

I'm not familure with NEC products, so I could use some help. I was called out to replace a UPS on an Electra Elite IPK system. The customer was complaining that the phones were randomly shutting down and restarting. I replaced the UPS, and the rebooting problem has stopped. The customer now...