Thanks ironhorse.
That was more or less the conclusion that I was reaching.
Just seems odd that there is no way to play a general greeting on all inbound lines without the call being intercepted by the AA. I would have thought such a function would be in demand.
JimP
Hi
We are trying to play a greeting to all callers into our BCM.
Unfortunately the Contact Centre greetings is not suitable as not all our calls come into skillsets.
I have looked at using auto-attendant but then it seems to grab the call and play the greeting and then takes the caller into a...
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