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  1. newbie1010

    Call accounting software recommendations

    I am looking for a simple call accounting software package to do basic billing. if users spends more than 10 minutes on the call, they get billed x cents per minute. and reports are emailed to user every month. i currently have ISI but looking for a more cost effective alternative. thanks
  2. newbie1010

    Call reporting help for calls offered, answered, etc

    Hi, i have a few CDN's and want to report on calls offered, abandoned, answered and terminated. i see 350 calls offered and 0 answered and 345 terminated and 5 abandoned. why dont i see the calls as answered? could it be that the CDN is routing to another CDN and it shows it as terminated...
  3. newbie1010

    What is the call order when using applications and scripts?

    thanks for the informative reply. i think they setup the app in app builder because they wanted a recorded message to play. any thoughts on the steps needed to do this? 1- i have an 800 # that the carrier sends to our DID. 2- i just want a message to play. 3- route the call to a new skill set...
  4. newbie1010

    How can i print out all my ACD and CDN and how they link to DID's?

    HI, there - i am in the process of documenting our system and wanted to be able to print out our ACD, CDN and the DID's they are linked to. 1- how can i do this? 2- how does the flow of calls work? - i know for a regular DID the call gets routed to the user phone. - but for the call center how...
  5. newbie1010

    What is the call order when using applications and scripts?

    I was hoping for some clarity on the cal process order for the following scenario that someone setup: 1- he setup a new SDN with a new application called ipad application. 1b- the ipad application dials an existing CDN 5136 for the call center (this is NOT in the master script). 2- he added a...

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