Search results for query: *

Hi All, We have recently pushed out the above version of MiCollab, which has upgraded our users from MiCollab version 9.2.153. So far its all gone to plan except for one Minor but incredibly annoying niggle. Our call centre staff, are complaining that the ring volume is very loud, if they...

HI All, Currently running MBG 11.0.0.304 on MSL 11.0.69.0. we are looking at changing our ciphers from default to High (TLS 1.2). will this effect the end users in any way? Many thanks, Stuart.

Hi All, MiCollab Server 9.2.0.202 Client 9.2.153 MiVB 9.1.0.92, on MSL on VMWare. When we used to use a 5330e Ip phone, if a supervisor wanted to listen into one of their team, they used to dial the silent monitor feature code and then the extension they wanted to listen into and they could...

HI All, we are currently using MiCollab Client 9.1.363 & Server 9.1.3.202, connected to a virtual MiVB version 9.1. Our users are complaining that whenever they answer or goto make a call that MiCollab will of randomly switched the source or destination of their audio. The mist common...

Hi All, My company are currently in the process of converting our physical handsets to MiCollab, we have previously migrated from an SX200 to a MiVB/3300 and have been using Mitel for a number of years, so thought as the Covid situation isn't going away we would upgrade to MiCollab so that...

Hi All, Virtual instance of MiVoice Business 7.1 PR2 on Mitel Standard Linux 10.1.41.0 running on VmWare. I have just been asked by the servers team "Can it be Storage V-maotioned while active?" If I appear Vague I apologize, ask any questions you feel pertinent. Many thanks, Stuart.

Bit of advice please. We currently have a 3300 MXe-III SW-ver 7.1 PR2. We have an external MOH player that is plugged into the 3.5 jack socket on the back of the physical controller. If we added a virtual controller (SW-ver TBC) and made a cluster, could we use the current MOH across both...

Hi Lundah, I know what your saying, but when our agents (non-technical) tested them, they liked the fact that both Plantronics and Sennheiser paired by just docking. I can see where they are coming from, they run a hot-desking call center 24/7, so there is a lot of pairing going to be going on.

Just wondering if anyone knows of a wireless headset option for the 5330e IP phone that supports remote answer? We are looking at equipping our agents with wireless headsets instead of their wired ones. I have looked at the Mitel ones, but these are relatively hard to pair compared to the...

We are currently shifting from Superset 4025 to 5330E on our main system (3300Mxe II, Rel ^.0 SP1) Some thing that the ACD agents have noticed is that on the old Supersets, when the headset was plugged in and selected, they used to be able to have someone else listen in on the handset simply by...

We have to do some maintenance work to various parts of our comms room over the next few weeks. My question is that if I power down our 6110 server, will the 3300 buffer the data (and if so how much)? The power down will happen on a weekend so the call centre is not mega busy, so should be a...