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Thanks Dave, There are only a few users and I'm not entirely convinced the original server build was spot on...if you get my drift? Despite the extra effort I'd rather it be built right first time. Thanks for your advice however, it's much appreciated! Danny

Hi there, I'm currently in the process of replacing an old Microsoft SBS 2008 server. I'll be using new hardware and re-installing SBS from scratch. I want to copy the existing mailboxes to the new server. My thought process was to dismount the mailstore from the old server, copy to the new...

I've changed the value of PAI to each of the settings available - but it didn't make any difference. That said I hope it wasn't the 1% of SIP changes that really did require a restart! Might sound obvious, but could the option (in conjunction with PAI settings) for 'Send Caller ID' on the main...

....is this likely to affect calls? I dont know what the PAI settings are. ....and I'm a chicken :-)

It does say none. I'll look at changing to each of the options - though I'll need to reboot the system so have to wait until after hours before I make the change. I'll update this thread once I've tested. Thanks again, Danny

As Kyle says, it must be something new to v7. Everything was working fine before the upgrade. I checked the config and literally nothing had changed. I'd assume lots of people would have seen this - whilst preying that surely we weren't the first :-( Our call centre was missing hundreds of a...

Hi Kyle, Basically I called a test DDI (671592) from my mobile, placing 141 in front of the call to withhold my number. The IP Office has an ICR pointing 671592 to a destination of 8002. 8002 is a shortcode which points to "1234@172.20.120.45" via the SIP trunk (line 17). All I heard from my...

Thanks Kyle, I'm not sure what p-Asset-ID is - but it sure sounds like it's something that could be causing this issue. The SIP trunk is between the IP Office and the call center software (it uses the Dialogic HMP 3.0 software component). We have an incoming call route that forwards the...

Hi, We have an IP Office 500 v1 which has a local SIP trunk to a call centre solution. With the Avaya running v5 firmware, everything worked OK. We upgraded to v7 firmware and noticed that any callers who had a withheld or unavailable CLI had their calls immediately dropped. The call centre...