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can I get help on how to do the upgrade and what is the latest service pack now, please.

It is 9.1.6

Hi I am getting this message when I try to access the reports, (the reporting generator server has no connection to the reporting server) and when I restart the IPOCC statistic generator it starts to work fine and again after a while the same issue comes back, so what can I do?

found the problem, i forgot to add them in the msn configuration

Hi Vladcbv, I could not find any SIP tab in the IPO Manager.

I dont want them to dial through the IPOCC they have desk phones that they dial from, as I told you the old agents can dial normally but the new ones can't dial, and I made sure they are on the same user rights with the same shortcodes.

i will try to do the tracing, but my question is the settings to make outgoing calls only in IP Office( Manager) or also in the IPOCC application?

Hi there, I have added recently 8 new agents, after doing the configuration they are able to receive calls normally like the other agents but they can't make outgoing calls, they will get a busy tone. If the old agents login through the new phones they are able to make the outgoing calls, I...