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  1. CallCenterChris

    Changing Reason Code status and resetting "Time in State" timer

    Thanks for your help Sandy. We are trying to avoid going out of Not Ready to reset the timer, especially whent there are calls in queue. If there are calls in queue the Agent then has to take a call and push their break/lunch or return the call to queue which results in a poor customer...
  2. CallCenterChris

    ***referencing a thread*** Changing Reason Code status and resetting

    thread959-1592401 Changing Reason Code status and resetting "Time in State" timer Is there any other way to go from one NOT READY reason code to another and have the "Time in State" counter reset on the real time display without having to go back into an idle state or logging off? I...
  3. CallCenterChris

    Changing Reason Code status and resetting "Time in State" timer

    Anyone? Please help :)
  4. CallCenterChris

    Changing Reason Code status and resetting "Time in State" timer

    Is there any other way to go from one NOT READY reason code to another and have the "Time in State" counter reset on the real time display without having to go back into an idle state or logging off? I understand that you can just hit the Activity Code key on the phone, enter the new code, then...

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