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  1. nice12345

    NICE Perform 3.2, voice logger on vmware

    yes sir its possible, but it also depends on your environment.
  2. nice12345

    NICE Perform 3.2, voice logger on vmware

    Have a call with NICE Sales and they will put you on right path.
  3. nice12345

    NICE Perform 3.2, voice logger on vmware

    have a look here https://www.extranice.com/EIS/ProductDocumentation/NICEPerform/NICE%20Perform%20Release%2035/Certified%20Servers%20Guide%20-%20NP%203.2%20-%203.5.pdf
  4. nice12345

    Several Agents - One Extension

    http://education.nice.com/
  5. nice12345

    Problem with DVD-drivers

    have a look here for more information https://www.extranice.com/EIS/Pages/searchresults.aspx?k=SW-9574&s=All%20Sites
  6. nice12345

    Problem with DVD-drivers

    check summary.doc it should list the DVD type and model. once logger boots the backup server module checks the bsrv reg versus what is installed if it differs the Backup server module will fail to load. DVD's were never a good idea from NICE. they are two diffeent models with two different...
  7. nice12345

    Nice Sentinel 4.1 Issues with connectivity to active Logger

    check the network card order in network advanced settings
  8. nice12345

    Redundancy and Encryption - Nicelog 8.9

    hi what is your retention for your business? as the calls were archived to AIT Tape they were written i presume a long time ago, they are in NICE format, there not archived as WAV files. Best way would be to look forward as latest NICe solution offer full encryption. Alternatively store the...
  9. nice12345

    Redundancy and Encryption - Nicelog 8.9

    sounds like you need a disaster recovery plan. unfortunately 8.9 is sunset so you are limited with yuor options. in latest 4.1 you could have a active-standby solution
  10. nice12345

    HTTPS on NICE

    please see https://www.extranice.com/EIS/ProductDocumentation/NICEInteractionManagement/NICE%20Interaction%20Management%20Release%2041/Digital%20Certificate%20Usage%20with%20NICE%20Security%20Solutions%20-%20NIM%204.1%20-%20NP%203.2,%203.5.pdf
  11. nice12345

    Will it be a problem to migrate the Old NICE Perform rel 3, SMB DB to NIM 4.1 SMB

    have a look here for upgrade policy https://www.extranice.com/EIS/ProductDocumentation/NICEInteractionManagement/NICE%20Interaction%20Management%20Release%2041/Upgrade%20Policy%20-%20NIM%204.1.pdf
  12. nice12345

    An unexpected error was encountred whilst opening the distribution

    its a link to the minimum requirements for workstation, you must be a end customer not BP just tried it and can access it, or maybe you havent requested access to the security section on extranice. you should see a security tab after you logon right beside enterprise, if you dont you need to...
  13. nice12345

    nice screen retention value

    check rules manager and ensure no 100% screen recording. check HDD space on screen logger and ensure its sized for your retention needs. also check screen expansion tool to expand your storage on screen logger. check screen logger config in system admin
  14. nice12345

    An unexpected error was encountred whilst opening the distribution

    have a look here https://www.extranice.com/Security/ps/NiceInform/Nice%20Inform%20Release/NICE%20Public%20Safety%20Recommended%20Servers%20Guide%20R3.2.pdf
  15. nice12345

    NICE 4.1 Monitor app not working from work stations.

    check ports list on design considerations document located here https://www.extranice.com/EIS/ProductDocumentation/NICEInteractionManagement/NICE%20Interaction%20Management%20Release%2041/Forms/By%20Subject.aspx
  16. nice12345

    Moving entire NICE site to new VLAN

    hi. you will find documentation on moving nice components on https://www.extranice.com
  17. nice12345

    I am getting Basic Recordings all day on Nice Perform NICE Perform 3.2.

    have a look on nice university on extranice for business partners. some good stuff on there to show you how to troubleshoot
  18. nice12345

    NICE Perform 3.1 and Windows 7 64-bit

    hi 3.1 is now sunset so you may want to look at upgrading. 3.2 was first version that supported win 7 64 bit. not supported basically means that they tested it against that version but it doesnt work for whatever reason, mostly because the dll were complied for 32 bit OS.
  19. nice12345

    I am getting Basic Recordings all day on Nice Perform NICE Perform 3.2.

    nice have an extensive troubleshooting manual for nice perform 3.2. it can be viewed and downloaded from https://www.extranice.com
  20. nice12345

    I am getting Basic Recordings all day on Nice Perform NICE Perform 3.2.

    hi Craig. Basic recording user occurs when no CTI is received for a particular device. What I would check is the devices you are monitoring. the basic recording can happen 1. if there is static or noise on recorder and it causes a session on voice logger 2. no cti is recieved for particular...

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