its actually under platform hardware --> voice switches --> primary
Pick your switch and scroll down to the ports and you can increase the tx db or the rx db however you want.
use this to test the phone to see if it is defective.
from the shoretel server
cd c:/program files/shoreline communications/shoreware server
cfg.exe
lamp (ext.) 1 <---to turn the lamp on
lamp (ext.) 0 <---to turn the lamp off
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