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ACD calls not ringing on succeeding skills
We have discovered exactly that after moving to CM 8.1.3.8. We have seen SIP messages from CM tell SM "no ring" when the call is being delivered to the Agent on AAfD. We didn't have the bug in 8.1.3.3. What version are you on? Did you resolve this, I see your post is from Nov last year.- AdRC
- Post #2
- Forum: Avaya: CM/Aura (Definity)
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Restrict Last Appearance
Hi Guys, I have set up a few stations on our Avaya CM 5.2 with the option "Restrict Last Appearance" set to yes. They have been given 3 line appearances. They have a Cover Path set on Busy/No Reply/All to take callers to a Hunt Group. I had thought that no calls would come to 'line 3' with...- AdRC
- Thread
- Replies: 0
- Forum: Avaya: CM/Aura (Definity)
