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I realize that forwarding calls from line 1 to line 2 is a "quick fix". It makes sense that we can only get one inbound call. The only reason why I have that set up is because of the issue with line 1. I see what you're saying though about removing the forwarding and swapping line 1 with line 2...

I have a norstar plus modular ICS unit and have it hooked up to a norstar voicemail 4.0 box. I have had the system setup for a little more than a month now and it works- but still has one weird quirk. Our company has a virtual number and two physical external lines from our provider. Our...

Yes, I tried calling and pressing # and I was able to lookup employees by last name. Thank you very much for your help!

I have a norstar voicemail 4.0 system setup in my office. I currently have it programmed so that callers can dial in and navigate through menus to get to the department and extension they want. While the menu is playing, I know it is possible for callers to dial their party's extension number to...

Ok that makes sense. Thanks so much for taking the time to answer my questions, you've been very helpful.

Oh ok. So I would need to contact my provider to change that then?

Okay I can call my cell phone from both lines and can call both numbers from my phone and make the phone ring. What does it mean when you have no lines in rotary?

Thanks guys! I connected our external lines to lines 1 and 2 on the wiring chart and now lines 1 and 2 have dial tones and I can call out on both of them! However, I can still only call into one line- if i try to call the other line I just get a busy signal. Any ideas on what this could be? Is...

I put lines 1 and 2 in pool A and made the rest public, and now when I pickup the receiver and hit 9 it takes me directly to line 2 but all I hear is dead air and I am unable to call out. Before when I could call out and I hit 9 it took me to line 7. Could it be the spot where I have the lines...

I am installing a Norstar system in my office that my company obtained secondhand. It is going to replace our current, ordinary phone system. I am totally new to installing PBX's and phone systems in general. I have been doing much research and experimenting and almost have the system ready to...