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I inherited an SV9100 at my clients office. There have is set to have a Virtual Extension with a mailbox act as the general mailbox for the IVR. Where can I find the an extension to mailbox chart so I can find out what mailbox this extension is using cause I can't find it clicking through all...

On one client of mine, I have a BCM50 with an Auto Attendant that one of the options transfers to an external number. When some calls it and chooses that number, it calls it and occupies two lines for the duration of the call as expected. The problem is that after the call is ended, those two...

I've got a BCM50 R3 that I've gotta keep limping along for a little while longer before I move my client to the cloud. We are having a problem that I've seen updating the software with patches fix. I cannot get any patch list from Avaya's site any longer cause they don't support it. Here are...

So my vendor just gave me an FTP to access and it just has a bunch of files that look official and I trust my vendor but they didn't tell me which file I need and there are several so I'm a little confused. Can someone tell me which file I need for my software version I listed above??

my understanding of the research, for the bcm they just go to the mailbox manager for CP and can set it there according to the pdf the other user posted above.

I am guessing you mean software update history and it is empty so I guess I need to patch up my system??

I actually don't know what patches I have....how do I find out...i know, dumb question...i can do many of the admin functions but don't know where to see what patches are installed.

How can I see if I have the patch and if not, how do I get it?? my software version is in the original post.

well the vendor said you can do it without the messenger client which as said in the original post. And the screen shots he sent me of Call Pilot Manager having prompts for smtp server and forward to email boxes leads me to think it can be done. I have bought the licenses and installed the...

I have a client that wants to have their voicemail forwarded to their email as a wav file. The users have various email clients and are heavy mac users so this has to be done server side using smtp and the Desktop Messaging Client is not possible to use. My nortel vendor said we just need...