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The use of the caller ID of the incoming call for the outgoing call to an external destination depends on the trunk type that you use and the system configuration. If you use SIP or PRI trunks, it should be possible to configure the system to do that. You can create a custom context that allows...

Not at this time.

The port 443 is used by HTTPS - so typically the GUI login on many devices. For BCM50, that would be the BCM Launcher web page if I am not mistaken. I would tend to disagree with the assumption that they are tight on security. One of these three options must be correct: 1. The system is...

PBX Configuration / XSTIM Settings - close to the end of the Advanced General Settings, there is Set Based Configuration and Set Based Configuration Password. Extensions should be configured with 0 as the MAC address (phone ID). When you enable the Set Based Configuration feature and some...

In the drop down list box that shows unregistered phones, you will see the phone ID (not a MAC address - the value is a MAC address only for IP phones) and also the port number (1 through 16). That way, you know which phone you are assigning to an extension. Alternatively, you can make the...

The BCM50 won't detect disks that do not support SATA I. In general, hard drives with the sizes 40GB, 80GB, 160GB and 256GB typically all supported SATA I and as such could be used in BCM50. Only some SSD drives support SATA I - the vast majority of SSD devices does not support it. In short, you...

I don't this the problem is a certificate - it's the TLS version. If you update to the latest version of the software for the digital gateway, it should allow you to access the GUI using any browser you want using HTTP. If you still have Internet Explorer, you can access the digital gateway...

What you described sounds like normal BCM50 behavior when the mainboard is unable to find a boot device (the hard drive). Most likely, when you pulled the power, the hard drive was already dead or failed to spin up when you reconnected the power. As Firebind Scrambler pointed out, it is very...

If I am not mistaken, Avaya 1416 is a digital phone. To use this phone on a UCX system, you need the E-MetroTel DSM16 card that converts the Avaya digital signaling to XSTIM. To the UCX system, this phone therefore looks just like any other XSTIM extension. Currently, you can use DSM16 for...

As far as I know, it does not matter what the phone type is - you should configure programmable keys the same way for the Avaya 1416 phone as for any other one.. Here is a link to the documentation how to configure an extension - see the section "Programmable Keys" close to the end of the page...

You can use the BCM50 level 1 reset procedure. The level 1 reset erases customer specific data and restores the default configuration of all software components. This reset leaves all installed software components unchanged (so patches and upgrades should not be lost).

The SIP trunk configuration on the UCX side is wrong. Based on the log entries you provided, the hostname value appears to be set to "to_IPO". The hostname must be set either to a hostname that can be resolved by DNS or to the IP address of the other system. The text "to_IPO" is not a valid host...

Absolutely. He could either program a speed dial or - if there are available programmable keys on the phone - he could configure the buttons to dial the desired digits.

You can create an outbound route to the specific analog trunk on which you want to turn on/off the call forwarding, put digits that are to be dialed to invoke the external call forward configuration into the "prefix" field and put what you want to actually send out to the analog trunk into the...

Go to PBX Configuration - Advanced Settings and in the section Dialplan and Operational set the Generate Diversion Headers option to True.

If you use an FXS gateway for the analog phones, you should be able to configure the dial patterns on the gateway to treat 0 as a complete number. That way, the gateway should make the call as soon as the digit 0 is dialed.

The common way to all phone types is to press #. On phones with context sensitive keys (SIP, XSTIM), you can press the Call key. Waiting for the (configured) timeout is another option. For some phone types and/or gateways, you can configure dial patterns that define what is a completely number -...

On UCX systems, you can mix extensions/destinations with different numbers of digits - there are really no restrictions. Hence, you could have extensions using 3 digits (e.g., 221 - 299) and at the same time use 0 to reach the help desk. The simplest way to provide the "press 0 to reach...

Based on the log, the SIP trunk provider rejects the call with the message 604 "Does not exist anywhere" You will need to contact the SIP trunk provider to determine why they reject the call to the phone number 16081234567. Once the external call is dialed successfully, you should not be...

As far as I know, the only place where IVR related information is available is the Asterisk full log. It would be necessary to parse the log to get the info you are looking for.