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Ok now this may sound weird, but technically I THINK I already know the answer, the thing is im missing something because its still not working. Here is what someone else told me to do: for the FAC to be displayed in the CDR records you need to set the service parameter to true. Go to System...

We have software that collects the CDR files dumped from our Cisco Call Manager 8. This software is designed to import the calls so we can then easily monitor all the LONG DISTANCE calls that were made in our office. One of the features we use in the UCM is the authorization codes. We simply use...

Thanks GH, I don't want to sound repeating, but I don't want to understand this just for the fun, I want to understand this for one reason only, to know why SOME (about 10% of my calls) have the "A" in TERID, according to the Avaya manual, this means "Answer Supervision". What I don't get is...

Thanks, but with just CDR, OAL and INC, I will not get TOLL calls right (OTL)? I am not even sure really what a toll call is, does it mean long distance (something with a charge), or does it mean toll free calls, or something else. And the most important thing I think that is still confusing...

I think the attachment URL did not follow, if anyone wants to view the raw data from my examples, you can download it here http://24.226.190.203/CDR_cs1000_2011-09-26.txt

Hi, I am sorry if this has been explained before but I am really confused in all this, reading everything I can on the subject, but I need to fully understand how to read a specific CDR scenario for my office. We have software that reads the raw CDR output collected live from the cs1000...