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  1. kmh5147

    CCMS 7 / Genesys Monitor Trunks

    We currently have CCMS7 link (symposium link) on our nortel which our Genesys enviroment connects to. Unfortunatly you can not monitor trunks within Genesys on a nortel. We had previously used MTE to monitor trunks etc but our switch people turned the service off on the CCMS server "due to it...

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