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Syquest: sorry, I did not see your reply before I added my post. The phone company has not physically tested the lines onsite. They only tested from their office while I was on the line with them. They have offered to send a tech, but since they feel there is nothing wrong on their end, if...

Here is the current status: I've tested the receptacle output and it reads at 120.6 V +/- .2 during a two minute time period. I attached a 12ga ground cable from the front of the power supply module to the receptacle... no change. I tested each line individually by connecting a non-pbx phone...

Spoke with the phone company and they stated that the lines test fine. They also had me plug a standard (non-pbx) phone directly into one of the incoming lines. I then made a call with this phone and confirmed that the person speaking did not need to have their mouth pressed up to the...

Just tested and confirmed. There is definitely no problem at all when making internal calls. The speaker's mouth was a good 10" away from the microphone and it sounds just as clear as 1" from the microphone. Are you saying that I should next to try plug the PBX into a different electrical...

After a physical office move to a new location. Parties that call us (or we call out) report that they can hardly hear us. After some testing, it appears that if the speaker's mouth is beyond 1-2 cm from the microphone the volume is totally eliminated. If the speaker's mouth is directly up...