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  1. murkocat

    BCM CRD - how to pull records that have been pulled before?

    Thank you very much for the advice. Went to one of our older backups and found the 'cdr.tar.gz' and extracted to folder - the CDR's are there. Performed another backup now/current (excluding IVR, CallPilot etc - just the core. Examined the resultant backup file, and the 'cdr.tar.gz' contained...
  2. murkocat

    BCM CRD - how to pull records that have been pulled before?

    Our CDR is NOT deleted after being pulled. This was by design, in the event that we would have to re-download at a later date. The later date has come, and we cannot re-download. Our BCM is in production, continually, so to take the machine down for more than 10 minutes is not currently an...
  3. murkocat

    BCM CRD - how to pull records that have been pulled before?

    Thank you for your advice, I downloaded the logs, but unfortunately, they do not contain the CDR 'data' files. (all kinds of other neat stuff, but no CDR). What I am looking for is on how to 'reset' the flags in the BCM to make it think that the CDR records have not yet been downloaded.
  4. murkocat

    BCM CRD - how to pull records that have been pulled before?

    thread1361-1546376 Is there anyway to 're-download' BCM CDR records that have already been pulled? We need to 're-download' all of our CDR records from 2009 forward (no, we do not delete after 'pull') as inadvertantly someone deleted the 'local' downloaded files (and backup is now off-site in...

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