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Thanks guys. We'll be able to get a refurb NSU, will then install a PRI into the CX. Replacing the system is a six figure investment. The client needs more time as the news that their DASS trunks are soon to be switched off was only recently dropped on them. Once we've taken the immediate...

Hi all, We have a nice technical challenge which I'm hoping some of you may be able to help with. We have a legacy system that only accepts DASS II lines, those lines will be switched off in the coming months. Replacing/upgrading the system will cost a considerable amount. So we're left with...

Thanks Waldo.. Always forget the basics. EU has some custom settings on his router... all TNA tests time out or fail! That'll be that then.

Hi all, bit of a weird one.. MiVoice Business 8.0 SP2 MBG 10.0.1.36 All other TW phones working fine, just this one that isn't. So I know it's user side, not server. The users phone, while idle, will lose connection to the server every 15-30 seconds, however.. if you're on a call then the...

You mean remove the programming from the elements still in the cluster? Tried it with one and the alarm has gone to a major. Xnet now shows: Signalling | Link | Dest | XNET | State | Owner | ID |Status Dvc Location |Handle|Switch| Trunk Id | | | |...

Analogue wont show up in a CCS trace. I take it you have no LS ports free on the back of your 3300? Are you programming it as an A-Log extension or trunk?

Thanks for the reply Lundah, below is a paste of the result: Signalling | Link | Dest | XNET | State | Owner | ID |Status Dvc Location |Handle|Switch| Trunk Id | | | |...

What happens when they try and dial from the SX? What do the users get? Are you able to show a CCS trace? Will be able to see what the 3300 gets, see if it knows what to do with it.

Hi guys and girls. Having a bit of a headache with a site that I've picked up. Systems are all MXeIII's running MCD 5 SP1 PR1. In a 4 server cluster (2 Trunking G/Ws and 2 Agent G/Ws). It was recently a 5 system cluster but the fifth site was de-clustered. I can see no reference to the...

BT have carried out extensive testing over the weekend and have detected problems with the lines... surprise surprise. It should be known that I am not a fan of BT. Thanks for all your help team!

Ah.. cheers for that info Alpha. Goes hand in hand with the errors saying it can't contact the AMC, looks like site have done some network changes too. I'll update when I have more info.

Reboot 'seems' to have lessened the issue.. but we all know that's probably not the case as end user is still experiencing the problem. Have reported it back to the line provider. Will see what that turns up. Thanks for all the help so far!

Ok, thanks Wireman. I'll keep that in mind tomorrow when checking the system!

No difference in incoming or outgoing trunks, Lou. The system isn't part of a cluster so there's no IP networking either. I've grabbed some voice quality logs, as far as I can tell there's no packet loss, delay or jitter being recorded. The only variable with a value against it is: "Jitter...

System Details: 3300 MCD 5 SP2 PR1 CX-II Six BRI trunks. One trunk group I have a customer which has reported a worsening issue with their lines. Apparently when customers make calls in the line sounds very garbled, customer has reported that over time the issue is happening more and more...

Clear your IE cache.

Think of going from IQ to IVR as a whole new install.

Basically what MitelInMyBlood said.

Is contacting Mitel support an option?

Yeah, I'd go with clearing your IE data. I've been caught out with this before.