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Hello I would appreciate if somebody can help me with this request, we need to create an extension that dials automatically to a US number, we have the office at Monterrey Mexico but we have a number that we used to call as call center. We require codes to make calls so I dont know if we can...

By the way, I don't care to delete all the content at the Octel, we are going to dispose it.

This is what I got: @insta Command not allowed How can I reset the maintenance password?

Hello I have 2 Octel devices that we will dispose, before that I need to make sure that all information and settings are cleared from the device, for one of the devices I have the admin code and can connect via Telnet or Hyperterminal. To the other device I dont have the login information, is...

Ok,we check abd found that nobody can dial that number, so the problem seems to be with this specific number, but if we dial using a cell phone the number is working. where we can check dial patterns or something like that to see if its not blocking, #801169#9+8042520800

We use Auth codes using #801169#9 as an example all numbers are working, only the ones starting with 80 are not

Hello, we have a problem with our Merlin Magix, we are tring to dial a number starting with 80, this is a local call here but as soon as we dial, we hear busy tone, should this be a problem with a dial pattern? if it is, how can I check that. We try to call from different extensions and Auth...

Hello we need urgently a Q2258 RGE module for a HiCom 300E, we are located at Texas, please if someone have one for sale, this is urgent. Thanks

Thanks for the help do you know where I can find something to help me understand the codes, I dont have the manual (the guy who was in charge of phones doesnt left anything) this has been a very tought task, I'm doing this without documentation and I really doesnt have much experience on this...

Ok, I just get the trunk groups and some the info with TACSU and BUEND, now, how can I get details from the circuit, to be more specific, I need this info: Line Coding: Framing: Clocking: PRI Protocol type: Global ISDN type: This is what I get with the AMO BUEND: <DISPLAY-BUEND...

Thanks for the help, I just type the AMO but this is what I get: <disp-tdcsu; DISP-TDCSU; H500: AMO TDCSU STARTED H08: NO TRUNK FOUND AMO-TDCSU-255 DIGITAL TRUNKS DISPLAY COMPLETED; I know that is an E1(R2 Modified) but I want to know the...

Hello I'm in the middle of a transition from HiCom 300 to a Cisco IP, I need to get the E1 details tha we have in the current HiCom system, anyone can help with which AMO should I run to get that information? Regards

Thanks, all was solved with the past advices, thanks again to all, you're great help

Thanks, just a detail, where I can find that Cheat Sheet you mentioned?

Ok, and any tip on how can I get those codes and how to create, delete or modify it?

Ok, I try but I dont get any code, I'm using WinSPM 9.0, the codes that the users usually use are #801169#9 for example. But can't find or how to add another one.

Hello I need to check all the Forced Account Code into the PBX on a remote site, I can connect to it using WinSPM but I can't find how to get a list of that numbers or how to delete, create or modify those codes. Please if someone can help me with this?

Thanks for the help, yes, I'm in Mexico, I notice that a full restore is not needed, we dont miss the basic setup, the problem is with the extensions, is there a way that I can delete all the extensions saved into the pens and only run the scsu and sbcsu AMO's for that? if yes, how can I delete...

Hello After a power outage our HiCom 300 turns back with a very old database and all our extensions are changed to a very old date, I was checking the disp-vegas; and found that it has a 3 month old backup there, I just made the sta-list and have the .PRO file, how can I delete and restore the...