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CS1K / CCMS 6.0 acquired agents doesn't call forward all calls
I've been asked to configure call forward on some call center agents, I've been looking at CS1K documentation and have seen that CFW only works with principal DN key or any other scr key, I already do that configuration and worked when that DN is not acquired in the CCMS. I mean if Agent DN is...- trent83
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- Forum: Nortel: Symposium call center solutions
