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  1. Dynabass

    Single vector with 2 hunt groups.

    Thank you both for your answers. Unfortunately, we really can't do that as it would be confusing to the customer an announcement stating 'For ShopperInfo issues press 1, or for ShopperInfo issues press 2'. Both of these departments handle the exact same shared task (weird, I know). My department...
  2. Dynabass

    Single vector with 2 hunt groups.

    No. "Since we need the vdn to be a single point of contact for this task, I cannot just create another vdn/vector/hunt group combo.
  3. Dynabass

    Single vector with 2 hunt groups.

    Hello all, My company has two call center groups that share one of our hunt groups for a shared task. However, each group is judged very differently on their stats through CMS, regarding acw and aux. Since we need the vdn to be a single point of contact for this task, I cannot just create...
  4. Dynabass

    Issue with one user, two mailboxes, indicator light, delayed messages

    I need a bit of help with one of our voicemail users complaints. Here is the issue and my research so far: Issue: She is complaining that she is not being notified via the indicator light on her 9620 phone when she has voicemails waiting, or at least there is a delay in notification. Research...

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