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  1. missgee

    Generate report from CMS for anonymous caller (Blank ANI)

    HI all, for past few months, our call center receive many anonymous calls (no ANI number). we have tollfree number which translated from local number number and 3 vdns. i want to know how can i generate this anonymous calls. Any comments are welcome. Thanks.
  2. missgee

    Incoming call from customer suddenly cut off

    Hi there, I'm running a contact center in Indonesia. I have a case where incoming calls from customer is sometimes cut off in the middle of conversation. I have contact local network carrier, and they've run test to check the link and the result is ok. I've check the pbx as well and not found...

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