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ksphoneman THANK YOU...THANK YOU!! The user's extension was assigned to another phone. Once I deleted it, I was able to sign on under agent's name. Thank you again. I love this site!! TechGirl07 [ponytails]

User cannot "sign on" via the IntelliCenter Software. She can log in under user name and password, but when she tries to "sign on", she gets a "Signon PBX Error". When I changed her phone number, I was able to login and sign on. There's a problem with the number. We are using Altura...

I'm having a problem with the user's signing in on the Altura IntelliCenter ACD. User can log in, but can't sign in. We're getting a "Signon PBX Error". Can anyone give me some input to get this resolved? I'm not familiar with this system. I'm still navigating my way around. Any input would...

Problem finally resolved :-) User had placed a code in the fowarding and the phone would not go to voicemail. I did all of the following: DEL FWD, DEL CFAC, DEL MLPBF Error Code I received when I tried to do DEL MLDT, ERR-066: Service Still Assigned. I did do as suggested by 3408phonegod...

Thanks "BFLOWERS", I did check the voicemail box programming. Everything is setup correctly. So I started deleting the phone, so I can rebuild. After I deleted all buttons, forwards on main number and virtual line, all call fowards, etc. When I tried to delete MLDT... this this the error...

Thank you "3408phonegod". Yes all of the forwards to voicemail are working correctly and if I dial the voicemail pilot # and put in the extension I'm trying to forward to, the voicemail picks up. If you dial the extension directly, it just rings and rings. I did as you suggested and checked...

Thank you bflowers & mshispaz for the replies. The voicemail box was programmed for the phone and the destination number was correct. But, I'm still having the same problem. I'm not sure what's going on. :-(

I'm having problems with a phone not going to voicemail. The phone is constantly ringing, never going to voicemail. The forwards are set to go to voicemail on DN, DA, BL. Phone is not forwarded to any other phones. Am I missing something here? Any input would be appreciated.