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When customer disconnects call from agent
We have an issue when the customer disconnects or hangs up from the agent, the real-time display shows the agent as still being on a call. The agent is not put back in state where he/she can take another call. Is there something that agent so do to get back to he/she can take a call or does the...- duvaltech
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- Forum: Nortel: Symposium call center solutions
