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thanks cook, is there any other easier way to retrieve or at least display the parked calls because to retrieve the parked call i should memorize the park number which will difficult for agents in heavy environment so what will be you suggestion to show the parked calls retrieve ID's.

We want to configure BCM in a way that allow call center agents to hold the current call and answer another one in the que then come back again to first one how we can do this. we are using BCM50 and i2050 soft phones

Dear All, Let me describe the issue that I have we have 2 servers both with windows 2003 server with the following configuration: first server : Domain Controller 2nd Server : Exchange server and additional domain controller My 2nd server got crashed and my colleague restored an old image...

Dear All, i am trieng to develop application for customized reporting on the CCRS for avaya business communication manager every thing is installed probably i guess and i can get the reports from the BCM in the CCRS and iam also able to communicate with the CCRS by the HTTP but the result from...