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  1. Leon1968

    Panasonic TDE100 - Capture UCD group call information

    Hi Using Panasonic TDE100. When client rings in the call is captured by auto attendant and customer is given number of options to direct to correct agent, using distributon groups. eg client calls in from Birmingham , presses option 1 and call is sent to UCD group 615, which has 4 agents...

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