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CMS reporting Outbound call info
Hi there, I'm currently pulling data via an ODBC connection from CMS and looking to get some answers around Outbound calls. Basically, if an agent makes an outbound call what colum is it tracked in. ACWOUTCALLS makes sens if the agent is in ACW when they make the call, AUXOUTCALLS makes sense...- robflint
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- Replies: 0
- Forum: Enterprise Management
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Outbound calls and handle time in avaya CMS
Hi there, I'm currently pulling data via an ODBC connection from CMS and looking to get some answers around Outbound calls. Basically. If an agent makes an outbound call what colum is it tracked in. ACWOUTCALLS makes sens if the agent is in ACW when they make the call, AUXOUTCALLS makes sense...- robflint
- Thread
- Replies: 0
- Forum: Avaya: CM/Aura (Definity)
