We installed two 16 port (for 32 ports total) analog cards in two spare ports in our SV8500. We assigned all 32 lines, non-did. The first 24 lines were assigned on the first day, and added to a hunt group: tested and works great.
The problem: the last 8 lines were assinged the next day, when...
I was trying to figure out if there was a way to make a button on a dterm light green on the first push, then extinguish on the second push. Sort of toggle on/off.
We have the third party recorder, which works with digital NEC. The recorder can be set to start/stop recording by the status of a button. I.e., 'record when light 12 is green/red/flashing...'. I am trying to figure out how to make a button light up, turn off by selection. Hence, being able to...
I am trying to figure out if there is a way to put a button (or soft key) on a supervisors ACD monitor phone, which will tell the voice recorder to start/stop recording. For example, the supervisor that is monitoring an ACD call, decides that they want to start recording the call, they can push...
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