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Deny logoff last agent if calls are still in queue
Hi all, Thanks for fast answers. @bajangsa : I will take care this issue on scripts. Bye- ReevoL
- Post #4
- Forum: Nortel: Symposium call center solutions
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Deny logoff last agent if calls are still in queue
Hi all, we replaced an old alcatel 4400 by a nortel CS1000 E 6 month ago. Symposium is CC7 release. Customers wants like on older alcatel deny logoff of last agent if call are still in queue. I began searching parameter on CC7 without success. I found a feature HMSB for ACD DN in LD 23 but...- ReevoL
- Thread
- Replies: 3
- Forum: Nortel: Symposium call center solutions
