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It turns out that the database had corrupt data. I was able to install an old backup and the issue resolved.

The 470 does not use ARS or Class of Restriction. Those are features of a 3300 or MiVB.

I programmed all the rooms so that none are checked out. I also set the permission to Front Desk/Back Desk just like the IP phones. I go to an analog phone dial 9 for an outside line, then as soon as I press any other digit I hear a fast busy. I can go to an IP phone, dial 9 and the number...

I can look but it is all of the room phones regardless of their state.

I have a customer that is using a Mitel 470 in their small motel/hotel. There are 2 IP phones and around 30 room phones. The room phones are analog phones with programmable buttons on the bottom. A couple of the buttons are used to call 10 digit phone numbers. Regular calls from the analog...

The directions were a bit dated, and I also found this post that said doing multiple AA's on Embedded mail is not possible: https://mitelforums.com/forum/index.php?topic=7798.0 I was able to construct the AA using a call flow and just consolidated them into one. I appreciate the help. The SMB...

Thanks. I will give that a try.

Thank you for the response. I looked over the article. That is not exactly the scenario I have but I will do some more testing with it. The church and school each have their own phone numbers and want the calls to answer separately with each having their own AA. If I don't find a way to make...

I will preface my question by stating that I have over 25 years of experience in telecommunications. I have installed and been certified in Nortel, Iwatsu, ShoreTel, Samsung, Avaya, the Mitel 250, 470, and most recently the MiVoice Business. I currently have a MiVoice Business SMB with Embedded...

Thanks for all the input. I ended up using ARS to resolve the situation. The customer uses one phone to ring on all calls and the on duty receptionists use Call Pickup to answer the ringing call. The Private line which was the one in question is programmed as a multi call button which is why the...

I think I tried that and it said it was not allowed on that phone. I believe the help pages said that it cannot be done on 6900 phones. I will try it again when I return from vacation.

I have a customer that is a small medical office with 7 analog lines. They have a CXii with Embedded Voicemail and 6900 phones. Line 4 is a private line that rings on 1 phone. They dial 9 to call out, but want to know what they can do to specifically dial out on line 4. I thought maybe they...

Thanks. I figured it was something easy, I just couldn't find anything that explained it.

After years of installing Nortel followed by ShoreTel/Connect we are making the jump into the world of MiVoice Business. Next week we will be installing our first MiVB with a CX ii controller, Embedded VM and 20 phones. Everything is programmed the way the customer has requested but the one...

The Avaya IP Office can use Norstar phones, however you have to install a special card that is for Norstar phones only. They work on the IP Office to the extent that you can make and receive calls but the display is different than the Norstar and many of the Feature Codes that worked on Norstar...

I did and it still didn't work. After a lot of searching online and Mitel documents, I found that there has to be a license for the Enhanced email application. The customer was not willing to purchase a license, so we came up with another solution.

A customer wants to forward voicemail to email because of reduced staff requirements. They want to forward to a gmail account. I have changed settings in the email synchronization, the IP settings, and the email settings of the mailbox. I have attached pictures of each. I still can't get it...

I have a customer who keeps getting 101 alarms. I know that this is a very generic alarm that means there is a hardware issue somewhere. The MiVoice 250 has only been in operation for six months. One phone I replaced the jack and the line cord, and another I actually ran a new Cat6 cable put a...

Thanks TE. That fixed it. Yes, apparently now that setting is off by default out of the box. Maybe Mitel has a reason for it, I just always like to go to SAD 1st and make sure that licensing and the ports all look good from the start. Now I just need to remember to enable the web server first...

Yes, the second system is licensed.