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  1. deefgrfs

    CM 5.2 and Voice Portal - Converse and Queue

    Hello All, We recently installed VP and designed web services that "feed" call traffic info every few seconds from other call centers that we share volume with that are non-Avaya. All is working well in that. Here is what we intended to do: 1. the call comes into our site 2. we check to see...

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