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- Users: telecomgrrl
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TTY calls to one-X Agent - need a signaling announcement or something?
Implementing a new TTY setup (having never done this before) and everything seems to be working up to the point where the call hits the one-X Agent, but because TTY devices are silent unless transmitting, the one-X seems to be unable to detect that a TTY call is coming in. The "Initiate TTY"...- telecomgrrl
- Thread
- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
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Users need to go into AUX or ACW only after some calls
We've migrated a particular queue from an Aspect ACD system to an Avaya S8700 and the management is looking to replicate the call arrival/end experience for the agents. The way it used to work: As long as an agent did nothing on his phone, after a customer would hang up, the agent would...- telecomgrrl
- Thread
- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
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User-customized button-labels - how to "undo"?
We currently have customizable labels turned on in our station forms, and while we don't make the process to change them well-known, a couple of our agents have figured out how to do so. Not only that, they have changed the labels to wording that their managers find inappropriate. I can use...- telecomgrrl
- Thread
- Replies: 2
- Forum: Avaya: CM/Aura (Definity)
