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  1. KMorley

    Samsung Prostar DCS - Trunk shows "Out of Service" but still works for incoming calls...

    I'm working on an ancient Samsung ProStar DCS (a dual cabinet configuration - not a Compact or 408) equipped for 18 POTS trunks. The customer has multiple departments that each answer their own phones independently. One department uses Call Group 501 and the department having the problem uses...
  2. KMorley

    SV8100 with PRI: program to divert calls from one Caller ID?

    We have an NEC SV8100 equipped with a PRI and a block of DIDs. One DID is associated with each extension as is typical. One inbound number is receiving harrassing phone calls and I've been asked if we can intercept and divert calls from that Caller ID to BUSY, CONGESTION or otherwise refuse...
  3. KMorley

    Norstar Call Pilot 150 - Quick Setup Instructions

    Thanks for your suggestion, but I'm sure the customer is looking for a litle more robust solution. I read the documentation, experimented and found a simple solution: On the Call Pilot: 1) Disable Call Pilot Auto Attendant (if enabled); 2) Create and Initialize a mailbox; 3) Assign the...
  4. KMorley

    Norstar Call Pilot 150 - Quick Setup Instructions

    I need a quick overview of how to setup a Call Pilot 150 with a small Norstar system. The customer wants a single general mailbox that all unanswered calls go to. They don't want individual mailboxes or any kind of Auto Attendant functionality - just a simple "Answering Machine" mode. Is...

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