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Make sure you've installed the MOH file on all CM's and not just on the Publisher. I had this same issue. It's a pain but if you install it on all Subs as well it'll work like a dream :) Hope this helps

Hi Gordon, Yeah it's plugged into our test CM system, it's a customers phone which they sent back to us. Already had it replaced via RMA, just fancied a freebie if I could fix it :) This is the series of events... You boot it holding down the # key, it lights the green headset button, then...

Nice story Gordon but it doesn't really help me any! lol! my 7961 still sat there with it's red mute button light on doing nothing! Anyone else have any suggestions?

Hi, We had this issue as well and we found the phone had to be a controlled device under you user settings. So go to your End User page a in Device Association select the desired phone and Save. Should be able to push the wallpapaers etc across now Hope this helps

Thanks for the info but I've tried to initiate the factory reset as you suggest numerous times. I can't even get past the red mute button light sticking on aftger I plug in either the ethernet or the powercube. I'm thinking it might be FUBAR :( Any other suggestions?

Are you setting the CFwd from the softkey? If so try setting it from CCMUser page. Can you also set a succesful CFwd from Call Manager?

Hi all, I've got a cisco 7961 on my desk that won't boot up. When you plug either the ethernet cable or a powercube in all the lights flash once and then only the Mute button light stays on (red). I've tried to hold down the hash key while plugging it in but to no avail. Any ideas? Thanks in...