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  1. nalleheaven

    How do you set up Call Number Presentation on outbound calls?

    Thanks Dry Aquaman. I thought i'd just change the number to exclude the area code and it worked. Seems that our line supplier in the UK only allows you to send out the local number and they add the area code on. Our other office I mentioned earlier is in USA and they do allow area code...
  2. nalleheaven

    Busy tone and intrude on agent phone display outgoing calls

    Trunk is PRI and yes mainly on an outgoing call for busy tone and intrude but it has been known to happen on the odd incoming call. I think LoopyLou response was about the incoming bouncing issue. The timer is set to forward after 12 secs but it's forwarding after 3 secs but not on every...
  3. nalleheaven

    Busy tone and intrude on agent phone display outgoing calls

    Hi There, We have a Mitel 3300 controller on platform CX-II. Software 4.1 sp1. Our ACD agents have experienced an issue with making an outgoing call. When the client picks up the agent hears a busy tone and the message intrude appears on the agents phone display (5320). This is not on every...
  4. nalleheaven

    How do you set up Call Number Presentation on outbound calls?

    Hi There, sorry to hijack this thread but we have a problem with our outgoing number display. Our outgoing number display is stuck on a particular number and I have checked all programming on our mitel 3300 MXE controller software release 4.2sp1 and this number is not listed anywhere. I have...

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