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Thanks all, and yes I totally agree about the 911 issue. This edit comes down from the Senior VP who coincidentally is also in charge of Campus Police. I resolved the request, but not the larger problem, by putting 911 in a hunt group and directing the calls to a remote number in our DID...

I have a unique situation where our internal police force has requested all emergency calls stay internal. In other words all 911 calls are redirected to the on Campus Police not to the 911 Emergency Call Center. That was easy. They now want me to activate Crisis Alert for their phones but I...

That would not help the operator and that is who is complaining. She keeps getting calls back when the hunt group doesn't answer. I want calls from the switchboar/console to go to voicemail of not answered.

No, the calls come back at the point they should go to voicemail - 4 rings to the first group, 3 rings to the second and then voicemail. This happens with all internal transfers as well if the transferrer stays on the line but not with internal direct calls. For those, after the seventh ring...

When the switchboard transfers a call to a hunt group and the call goes unanswered, the caller is returned to the operator rather than going to voice mail. This doesn't happen with internal calls. I'm looking for something that will force the unanswered transfers into the voice mailbox set up...