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That worked! Thank you. I have never worked with high call volume and I was working with an old script that someone set up years ago and this is how it was done. Could be it never worked. I still had to leave a call in queue for 10 minutes before I started to hear the high call volume...

I am attempting to set up a script in AACC Orchestration Designer where a different announcement message will play to queued calls based on the expected wait time. Here is the script: IF NOT OUT OF SERVICE SysCtrl_sk THEN QUEUE TO SKILLSET SysCtrl_sk WAIT 2 ELSE EXECUTE EMERGENCY END IF...

Uninstalling and reinstalling the software did the trick. Thanks!

When I create a new Caller App menu, the only two tabs that show up under Properties are General and Prompts. What am I doing wrong?

I am working on a Nortel CCM system that has been touched by way too many people over the past 10-15 years. We are getting ready to upgrade and convert to Avaya AACC and are cleaning up a lot of old and outdated scripts, etc. I have a script that appears to have been created but never put in...

An NCOS of 2 allows internal calls only.

In our switch, all domestic NPAs have a RLI of 7. I adjusted the FRL of RLI 7 to 4 instead of 3 and was still able to place a LD call on a phone with a NCOS of 3. Our RLI of 7 has two entries - Entry 0 is routed out a PRI and is for faxes and modems only - all these lines have NCOS of 7...

Here's what I know: All domestic NPAs are set to RLI 7, all Canadian NPAs are set to RLI 11 and all Caribbean NPAs are set to RLI 10. All our NCOSs have matching FRLs, i.e. NCOS 0= FRL 0, NSOC 1 = FRL 1, etc. I printed out RLI 7 in LD86 and here's what I got: RLI 7 ENTR 0 LTER NO ROUT 3...

I had looked at LD 49 before at the CRNO and this is all I get: CRNO 0 CRNO 1 CRNO 2 etc. No association with NCOS or any allow and deny tables. I had read somewhere else that CLS should be set to CTD (Conditionally Toll Denied - I assume) in order for NCOS to take affect but that...

We have seven NCOSs that were set up by our vendor when the system was installed 3 years ago. NCOS 2 allows internal only. We were told that the NCOS of 3 would allow internal and local only however, it allows LD as well. In fact, all NCOS 3 and above allow LD. The NCOS and FRL #s all match...

My apologies that I didn't read your first post correctly. I found SFA and changed it to allowed on both phones in question. I forwarded first phone to 2nd phone. I dialed first phone - call forwarded to 2nd phone and rang 2nd phone 4x then forwarded BACK to the FDN of the 1st phone. So...

Thank you for your reply. I am working in Element Manager. This particular instance involves analog 2500 phones. There is a CLS feature and the choices are: Unrestricted Toll Denied Semi-Restricted Fully Restricted Conditionally Unrstd Conditionally Toll Denied (current choice & I believe...

In the Nortel CS1000, Release 6.0 - if a phone is forwarded either in software or manually to another phone, if the 2nd phone goes unanswered or is busy the system will follow the forwarding of the original phone dialed. Example: x2222 forwards to x3333 on RNA/busy x3333 forwards to voice mail...

How do I view/change a system speed dial list in my CS 1000?