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  1. Calyx123

    5550 Console question

    Hi Guys, I have a customer who operates a 5550 console and has a problem where they want to overflow unanswered calls to a pick up group. However once it has gone to the group they want also to be able to retrieve the call again from the console. Can this be done and if this how do I set this...
  2. Calyx123

    SX2000 ACD licenses

    Hi Guys, I have an old Sx2000 but could do with adding 10 ACD licenses for some basic call routing...does anybody know if I can still buy an ACD user licenses for the SX2000 from Mitel. Thanks Jim

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